AI Chatbot Privacy Policy

1. What this policy covers

This policy explains how TeamJUH ("we", "us") handles information collected through the TeamJUH Smart Chatbot — the AI chat widget we provide for websites, including the WordPress plugin TeamJUH Smart Chatbot with ChatGPT and Claude.

It is separate from our website privacy policy, which covers teamjuh.com itself. If you are chatting with the widget on a website that is not teamjuh.com, that website's owner is the data controller for your conversation, and this policy describes how the software they installed behaves.

2. Information we collect

• Information you provide: your name, email address, phone number and the messages you type into the chatbot. Lead capture can be switched off, optional or required by the site owner.
• Technical and usage data: IP address, device type and operating system, browser type and settings, session timestamps and usage patterns.
• Approximate location: derived from your IP address when the site owner enables location lookup. This setting can be turned off.

3. How we use your information

• To operate the chatbot and answer your questions.
• To pass your conversation to a human agent when you ask for one.
• To respond to enquiries and send service-related updates.
• To analyse and improve the quality of the service.
• For security, fraud prevention and legal compliance.

4. Where your conversation is stored

Conversations are stored in the website owner's own WordPress database, not on TeamJUH servers. We do not receive or retain a copy of the chats that happen on a customer's site.

Where the Pro licence is in use, our licence server receives only the licence key and the site URL for validation. No visitor details or conversation content are sent to it.

5. AI providers and other third parties

Your messages are processed by the AI provider the site owner has selected:

• OpenAI (api.openai.com) — processes your messages when ChatGPT is the selected model.
• Anthropic (api.anthropic.com) — processes your messages when Claude is the selected model.
• ip-api.com — used for approximate location lookup, only when that setting is enabled.

We may also share information with authorised service providers that support our operations, where required by law or legal process, or to protect the rights, safety or property of users and the public. Aggregated or anonymised data that does not identify you may be shared.

We do not sell your personal data to third parties.

6. Data retention

Information is kept only as long as needed to provide the service, resolve disputes or enforce our agreements, or to comply with legal requirements. After that it is deleted or anonymised. Site owners can delete conversations individually or in bulk, and can set old conversations to delete automatically after a chosen number of days.

7. Your rights

Depending on where you live and the law that applies, you may have the right to:

• Access the personal information held about you.
• Have it corrected or deleted.
• Object to, or ask us to restrict, certain processing.
• Receive your data in a portable format.

To make a request, email info@teamjuh.com. If you chatted on a website that is not teamjuh.com, contact that website's owner, since the conversation is stored in their database.

8. Cookies

The chat widget and our analytics may use cookies and similar technologies to keep your session running and to understand how the service is used. You can manage cookies through your browser settings.

9. Children's privacy

The service is not intended for anyone under 13. We do not knowingly collect information from children. If we discover that we have collected data from a minor, we delete it promptly.

10. Third-party links

The chatbot may link to other websites. This policy does not cover the privacy practices of those sites, and we encourage you to read their policies.

11. If you run a site using our chatbot

As the site owner you are the data controller for conversations on your site. You are responsible for:

• Telling visitors what you collect and why.
• Complying with the laws that apply to you, such as GDPR and CCPA.
• Handling access and deletion requests from your visitors.
• Obtaining any consent needed for AI processing of messages.

Note that uninstalling the plugin does not automatically delete stored conversations — remove them from the plugin before uninstalling if that is your intention.

12. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and update the effective date above. Continued use of the chatbot after a change means you accept the updated policy.

13. Contact us

Questions about this policy or your data? Email info@teamjuh.com or visit teamjuh.com.